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GUIDE-GURU
RUS +7-812-903-28-81
USA +1-347-334-71-43
UK +44-020-3239-9063
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Terms and Conditions

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Our Terms & Conditions / Our Tour Guides

Tour Offer

When requesting a tour, every customer receives our tour offer specifying the prospective itinerary, date, timing, places of visit, cost per person, number of services included in the tour fee. By confirming our tour offer, you agree to abide by the terms specified in our tour offer.

Overtime for our guides and drivers (beyond the chosen program limits) is paid at 40$/hour.

Tour Booking:

Visa-free cruise passengers
1). Send a tour request.
2). Receive our confirmation.
3). Provide your personal details (passport names, passport number, date of birth, citizenship). Your information is given to the Russian Immigration Authorities and is required for your registration as visa-free cruise passengers.
4). We send you the tour ticket via e-mail. Your tour ticket will be your blanket visa to go ashore. A tourist visa is not required. To disembark, you need only your personal tour ticket, passport & passport photocopy!

Independent Travellers
1). Send a tour request.
2). Receive our confirmation.

Payment Terms:
If you are a cruise passenger, no prepayment is required for your booking. Payment is made upon your arrival. If you travel to Moscow or take our tours in European ports, we will request deposit.
If you are a non-cruise visitor, 30% of the tour cost will be required. In case of cancellation less than 7 days before your tour, the deposit is non-refundable.
We accept:
- Credit cards (Visa/MasterCard/Amex). We will charge your credit card the amount in Rubles according to the Russian Central Bank rate of Ruble to $US.
- Cash. 

Discounts
Children younger than 6 y.o. travel free of charge.
Schoolchildren, students and children over 6 y.o. receive a discounted rate. (Students must provide their international ISIC ID card to our Tour Coordinator upon payment to claim their discount. If they fail to do this, they will be charged the full adult price).

Cancellation Policy
There is no cancellation fee for cruise passengers in St. Petersburg (except for Moscow tours and the tours in Europe). Non-cruise visitors will have to pay 30% cancellation fee if the tour is cancelled less than 7 days before the tour day. Please inform us as early as possible about any changes in your plans or group size (please send your message to [email protected] or call 24-hour phone +7(812)903-28-81.
Moscow tours: In case you have to cancel your trip, we will return you the prepayment amount less the cancellation fees that are charged by the Russian Railway or the airline. The cancellation fee size depends on how early you cancel. 

Additonal Services
Air/Train tickets
Prepayment is required for purchase of train or airplane tickets. The exact amount will be negotiated.
Theatre tickets
We can arrange your cultural evening at any of St.Petersburg theatres and book theatre tickets for you. Please contact us and we will advise you which performances and events are currently available for booking.

Non-show/Being Late
In case of guest no-show or late arrival to the tour (except for force-majeure circumstances, such as ship/train/air plane delay due to weather conditions), the following conditions apply:
Cruise ship passengers:
- Guide’s waiting time – 1,5 hours
- Driver’s waiting time – 1,5 hours
Independent travelers:
- Guide’s waiting time – 1 hour
- Driver’s waiting time – 1 hour
Please inform us as early as possible of any delays or cancellations by calling our 24-hour phone number +7-812-903-28-81.

Find out more about our St. Petersburg Excursions For Cruise Ship Passengers 

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