Tour Agency
GUIDE-GURU
RUS +7-812-903-28-81
USA +1-347-334-71-43
UK +44-020-3239-9063
AUS +61-02-8005-1570
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Home / Booking & Payment Terms

Booking & Payment Terms

Visa-free cruise passengers
1). Send a tour booking.
2). Receive our confirmation.
3). Provide your personal details (passport names, passport number, date of birth, citizenship). Your information is given to the Russian Immigration Authorities and is required for your registration as visa-free cruise passengers.
4). We send you the tour ticket via e-mail. Your tour ticket will be your blanket visa to go ashore. A tourist visa is not required. To disembark, you need only your personal tour ticket, passport & passport photocopy!

Independent Travellers
1). Send a tour request.
2). Receive our confirmation and provide 30% deposit.

Payment Terms:
If you are a cruise passenger, payment is made upon your arrival. If you travel to Moscow or take our tours in European ports, we will request a deposit by credit card or PayPal.
If you are a non-cruise visitor, 30% of the tour cost will be required for booking.
We accept:
- Credit cards (Visa/MasterCard/Amex/JCB/UnionPay). We will charge your credit card the amount in Rubles according to the Russian Central Bank rate of Ruble to $US.
- Bank transfers (US Dollar, Euro).
- Cash. 

Security of Internet Payments

For the Internet payments our company uses ASSIST as the secure credit card Internet payment system. ASSIST e-payment system uses SSL-connection, making your purchase safe on-line. If you have chosen an Internet payment option simply follow the steps of instruction. 

Note: Only VISA and MasterCard are accepted for the Internet payment.

The processing of payment (including submission of credit card number) is done on the secure page of the internationally certified processing system. Your confidential information (customer's personal and credit card data) do not come to the Internet shop, thus, nobody can receive it. Payment Card Industry Data Security Standard (PCI DSS) — the international Data Security Standard — is used while handling credit cards information. It provides the secure processing of confidential customer information and guarantees security of arrangements by using Secure Sockets Layer (SSL), Verified by Visa, Secure Code protocols and closed banking networks which are practically impossible to penetrate.

We regret but we do not accept private or company checks or Euro cheques.

Discounts
Children younger than 6 y.o. travel free of charge.
Schoolchildren, students and children over 6 y.o. receive a discounted rate. (Students must provide their international ISIC ID card to our Tour Coordinator upon payment to claim their discount. If they fail to do this, they will be charged the full adult price).

Cancellation Policy
There is no cancellation fee for cruise passengers in St. Petersburg (except for Moscow tours and the tours in Europe). Non-cruise visitors will have to pay 30% cancellation fee if the tour is cancelled less than 7 days before the tour day. Please inform us as early as possible about any changes in your plans or group size (please send your message to [email protected] or call 24-hour phone +7(812)903-28-81.
Moscow tours: In case you have to cancel your trip, we will return you the prepayment amount less the cancellation fees that are charged by the Russian Railway or the airline. The cancellation fee size depends on how early you cancel. 

Additonal Services
Air/Train tickets
Prepayment is required for purchase of train or airplane tickets. The exact amount will be negotiated.
Theatre tickets
We can arrange your cultural evening at any of St.Petersburg theatres and book theatre tickets for you. Please contact us and we will advise you which performances and events are currently available for booking.

Non-show/Being Late
In case of guest no-show or late arrival to the tour (except for force-majeure circumstances, such as ship/train/air plane delay due to weather conditions), the following conditions apply:
Cruise ship passengers:
- Guide’s waiting time – 1 hour
- Driver’s waiting time – 1 hour
Independent travelers:
- Guide’s waiting time – 30 minutes
- Driver’s waiting time – 30 minutes
Please inform us as early as possible of any delays or cancellations by calling our 24-hour phone number +7-812-903-28-81.

Find out more about our St. Petersburg Excursions For Cruise Ship Passengers 

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