Tour Agency
GUIDE-GURU
[email protected]
[email protected]
RUS +7-812-903-28-81
USA +1-347-334-71-43
UK +44-020-3239-9063
AUS +61-02-8005-1570
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Home / Terms and Conditions

Terms and Conditions

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Our Terms & Conditions / Our Tour Guides

Tour Offer

When requesting a tour, every customer receives our tour offer specifying the prospective itinerary, date, timing, places of visit, cost per person, number of services included in the tour fee. By confirming our tour offer, you agree to abide by the terms specified in our tour offer.

Overtime for our guides and drivers (beyond the chosen program limits) is paid at 40$/hour.

Tour Booking:

Visa-free cruise passengers
1). Send a tour request.
2). Receive our confirmation.
3). Provide your personal details (passport names, passport number, date of birth, citizenship). Your information is given to the Russian Immigration Authorities and is required for your registration as visa-free cruise passengers.
4). We send you the tour ticket via e-mail. Your tour ticket will be your blanket visa to go ashore. A tourist visa is not required. To disembark, you need only your personal tour ticket, passport & passport photocopy!

Independent Travellers
1). Send a tour request.
2). Receive our confirmation.

Payment Terms:
If you are a cruise passenger, no prepayment is required for your booking. Payment is made upon your arrival. If you travel to Moscow, we will request deposit for the train/air tickets.
If you are a non-cruise visitor, 30% of the tour cost will be required. In case of cancellation less than 7 days before your tour, 10% cancellation fee will be taken.
We accept:
- Credit cards (Visa/MasterCard). We will charge your credit card the amount in Rubles according to the Russian Central Bank rate of Ruble to $US.
- Cash ($US/EUR/Pound). The price including discount is quoted in red. Only clean banknotes without any minor stamps, holes, handwriting, or torn edges are accepted. Damaged bills will be declined.

You can pay your booking online using the payment methods provided by the Uniteller processing center. After the order confirmation, you will be redirected to the protected Uniteller payment webpage to enter your credit card data. When the payment is performed successfully you will receive the e-mail notification with the confirmation of your booking and the transaction data. This information will be sent to the e-mail address specified by you in the payment form.
Payments security
Uniteller processing center is PCI DSS certified. The high-level of service security is provided by the intellectual fraud-monitoring system, the same as 3D-Secure technology used for internet transactions.
Your credit card data are entered on a protected payment webpage. Uniteller does not transfer your data to the shop or any third party.
If your card does not support 3D-Secure technology for online payments, you should go through the additional verification in the issuing bank (the bank that issued your card). To accomplish that you will be redirected to the issuing bank website. The verification type depends on the bank. Usually this is a kind of password sent via SMS, card of the variable codes, or other ways.
If you faced any issue with your payment, please contact Uniteller technical support [email protected] or call 8 800 100 19 60.
For the questions connected with your booking, please, contact our company.

Discounts
Children younger than 6 y.o. travel free of charge.
Schoolchildren, students and children over 6 y.o. receive a discounted rate. (Students must provide their international ISIC ID card to our Tour Coordinator upon payment to claim their discount. If they fail to do this, they will be charged the full adult price).

Cancellation Policy
There is no cancellation fee for cruise passengers (except for Moscow tours where the air tickets are non-refundable). Non-cruise visitors will have to pay 10% cancellation fee if the tour is cancelled less than 7 days before the tour day. Please inform us as early as possible about any changes in your plans or group size (please send your message to [email protected] or call 24-hour phone +7(812)903-28-81.
Moscow tours: In case you have to cancel your trip, we will return you the prepayment amount less the cancellation fees that are charged by the Russian Railway or the airline. The cancellation fee size depends on how early you cancel. 

Additonal Services
Air/Train tickets
Prepayment is required for purchase of train or airplane tickets. The exact amount will be negotiated.
Theatre tickets
We can arrange your cultural evening at any of St.Petersburg theatres and book theatre tickets for you. Please contact us and we will advise you which performances and events are currently available for booking.
We usually do not require deposit, though some theatres require a 100% prepayment. In such a case you will be requested to provide the prepayment. We will advise you of the costs and booking terms.

Refunds
If you are a member of a tour group and have to cancel some part of the tour for health or any other serious reasons, you will be charged only for the parts of the tour you have participated in.
If you purchased air/train or theatre tickets through us, we will refund you the costs depending on how early you cancel. Please contact us to discuss refund amounts. Some low cost air/train tickets are non-refundable. You will be informed of any restrictions at the time of booking.

Non-show/Being Late
In case of guest no-show or late arrival to the tour (except for force-majeure circumstances, such as ship/train/air plane delay due to weather conditions), the following conditions apply:
Cruise ship passengers:
- Guide’s waiting time – 2 hours
- Driver’s waiting time – 2 hours
Independent travelers:
- Guide’s waiting time – 1 hour
- Driver’s waiting time – 1 hour
Please inform us as early as possible of any delays or cancellations by calling our 24-hour phone number +7-812-903-28-81.

Guest Gifts
All our customers receive a welcome gift.

Find out more about our St. Petersburg Excursions For Cruise Ship Passengers 

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