Terms & Conditions

Cruise visitors

1. Send your booking. 
2. Receive our confirmation and payment instructions.
3. Provide your passport information (cruise visitors) and make payment (if necessary). 
4. Receive the tour ticket via e-mail. Your tour ticket will be your blanket visa to go ashore.

Non-cruise visitors

1. Send a tour booking.
2. Receive our confirmation and make 50% prepayment.

Payment Terms

Cruise visitors to St. Petersburg - 0% prepayment. 
Non-cruise visitors to St. Petersburg - 50% prepayment. 
Moscow tours (all visitors) - $200US/person prepayment. 
The balance payment is made at the beginning of your tour. 
European tours - 50% prepayment (if booked with Russia) or 100% (if only Europe). 
Theatre tickets - 100% prepayment.

- Credit cards for prepayment - Visa/Mastercard/Amex/Diners/Discover/JCB/Unionpay.
- Credit cards for payment in St. Petersburg - Visa/Mastercard/Amex.

Discounts

Children younger than 6 y.o. travel free of charge.
Schoolchildren, students and children over 6 y.o. receive a discounted rate. (Students must provide their international ISIC ID card to our Tour Coordinator upon payment to claim their discount. If they fail to do this, they will be charged the full adult price).

Cancellation Policy

St. Petersburg tours: < 24 hours or no-show - NO refund.
Moscow / European tours: < 7 days - NO refund. 
Air/train tickets - NO refund.
Theatre tickets (once purchased) - NO refund. 
Ship's non-call in St. Petersburg port - 100% refund.
Please inform us as early as possible if you have to cancel your trip via e-mail guidegurutours@gmail.com or 24-hour phone/Whatsapp +7-921-903-28-81.

Additonal Services

Theatre tickets
We can arrange your cultural evening at any of St.Petersburg theatres and book theatre tickets for you. Please contact us and we will advise you which performances and events are currently available for booking.

Non-show/Being Late

In case of guest no-show or late arrival to the tour (except for force-majeure circumstances, such as ship/train/air plane delay due to weather conditions), the following conditions apply:

Please inform us as early as possible of any delays or cancellations by phone/Whatsapp +79219032881.

Find out more about our St. Petersburg Excursions For Cruise Ship Passengers